Should your item not be as described, a refund will be available for the purchase price of the item only, excluding shipping and handling fees. Unfortunately we will not be able to send any refunds until we have received the returned item. Whilst we take the utmost care of your purchased items while they are in our possession, we cannot guarantee that loss or damage will not occur during shipping. All items are shipped with tracking numbers and postage insurance is also available for your added peace of mind.