Refund policy

Refund & Exchange Policy

Thank you for shopping with us. Please read this policy carefully before placing your order.

Size-Related Returns — Not Accepted

We do not offer refunds or returns for size issues. Please check the size chart on the product page before ordering. We recommend picking one size up for the best fit.

Size issues are, however, eligible for exchange under the terms below.

Refunds

Refunds are issued only in the following two cases:

Damage in transit — the product arrived damaged or torn due to handling during shipping.
Manufacturing defect — stitching faults, fabric defects, or similar issues from our end.

Once your claim is approved, the refund will be processed to your original payment source within 7 working days.

Unpacking Video Is Mandatory

To claim a refund, you must share a clear, continuous unpacking video. The video must:

Begin with the sealed, unopened parcel, showing the shipping label clearly
Show the parcel being opened in one unbroken shot, with no cuts, edits, or pauses
Show the product being removed and the damage or defect clearly

Claims without a valid unpacking video will not be accepted. No exceptions.

Damage or defect claims must be raised within 48 hours of delivery.

Exchange

All products are eligible for exchange within 3 days from the date of delivery.

How it works:

Contact us within 3 days of delivery to raise an exchange request.
Courier the product back to our office address (shared once your request is approved).
Once we receive and inspect the product, we will dispatch the replacement from our end.

Shipping charges:

Return courier to our office — borne by the customer.
Replacement courier to you — borne by us.

Important: The product must be couriered within the given time window. If it is not shipped within that period, the exchange request stands invalid and cannot be reopened.

Condition: Products must be unused, unwashed, and returned with all original tags and packaging intact. Items showing signs of wear, stains, perfume, or alteration will not be accepted and will be sent back to you.

If Your Exchange Item Is Out of Stock

If the item or size you requested is unavailable, you may choose any other product of the same price or higher. Where the new item costs more, the price difference must be paid before dispatch. Cash refunds are not offered in place of an out-of-stock exchange.